Preowned vehicles For motoring enthusiast     Dear Customer, As the Marketing Manager of Zayani Motors, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Sincerely, Marketing Manager     In thinking about your most recent experience with Zayani Motors, was the quality of customer service you received:  Very Poor  Somewhat Unsatisfactory  About Average  Very Satisfactory  Superior     If you indicated that the customer service was unsatisfactory or very poor, would you please describe what happened?     The process for getting your concerns resolved was:  Very Poor  Somewhat Unsatisfactory  About Average  Very Satisfactory  Superior Customer Service Representative The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements    Strongly Agree Agree Neutral Disagree Strongly Disagree The customer service representative was very courteous The customer service representative handled my call quickly The customer service representative was very knowledgeable     Are there any other comments about the customer service representative you would like to add?     Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Considering the total package offered by including customer service, vehicle features and benefits, and cost; how satisfied are you with Zayani Motors?     We would appreciate your completing the following information to help us classify your responses: Gender:  Male  Female  Under 25  25-34  35-44  45-54  55-64  65 or over

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